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Administration & Time Saving

EasyQ vs HERO: Which Software Fits Your Installation Company Better?

HERO is a field service management platform with planning, job management and invoicing. EasyQ is an AI-driven intake and quote automation layer. The choice depends on whether your biggest bottleneck is in the field or in the intake-to-quote step.

5 min read

What HERO does and who it is designed for

HERO is a Dutch field service management platform built for installation and service companies. Its core strengths are job dispatch, technician scheduling, mobile job management and invoicing. It is designed for companies with multiple technicians who need to coordinate field work efficiently. The platform is mature and widely used in the Dutch installation market.

What EasyQ does and how it differs

EasyQ focuses on the steps before field work: intake, qualification, quote preparation and follow-up. It uses AI to process unstructured WhatsApp messages, voice notes and photos into structured job data and quote drafts. The target is the time between a customer enquiry arriving and a quote being sent — a step that HERO does not specifically automate.

  • EasyQ: strong on intake-to-quote automation, WhatsApp integration, AI voice note processing
  • HERO: strong on job dispatch, technician scheduling, field team mobile access
  • EasyQ: suitable for companies where the bottleneck is response speed and quote preparation
  • HERO: suitable for companies where the bottleneck is technician coordination and job management
  • Both: can be used together if the bottleneck spans intake and field coordination

How to choose between them

The decision framework is straightforward: identify where your biggest delays occur.

  • If leads arrive but quotes go out slowly — EasyQ addresses this directly
  • If quotes are sent but technician coordination is the daily friction — HERO addresses this
  • If both are problems, start with whichever costs more revenue per week
  • Consider whether the platforms can integrate before choosing one exclusively

When EasyQ fits and where to start

For installation companies where the primary bottleneck is intake speed, quote preparation time and follow-up consistency, EasyQ delivers more direct value than a field service platform. For companies with multiple technicians where dispatch and job tracking are the core challenges, HERO is the stronger fit. Many companies eventually use both. Start by mapping your five biggest daily time losses and matching each to the platform that addresses it.

  • List your five biggest daily time losses in the customer-facing workflow
  • Map each to either intake-to-quote (EasyQ) or job-to-invoice (HERO)
  • Start with the platform that addresses the higher-cost bottleneck
  • Evaluate integration options once both needs are clearly defined

Frequently asked questions

Can EasyQ and HERO be used together?

Yes. EasyQ handles the intake-to-quote step and can hand off accepted jobs to HERO for field dispatch and management. Contact EasyQ to discuss available integration options.

Is EasyQ cheaper than HERO?

Pricing depends on company size and requirements. EasyQ is designed for SMEs and solo operators. Contact both platforms for current pricing relevant to your team size.

Which platform is better for a company transitioning from solo to a small team?

EasyQ is typically the right first step — intake and quote automation scales with you as you add team members. Field service dispatch tools add more value once the team size makes coordination the primary challenge.

EasyQ

Want to see this working in your business?

Open the EasyQ dashboard and see how WhatsApp intake, quote approval, follow-up, planning, and invoicing can work together.

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